Privacy Policy

Welcome to the privacy policy of Parts of Us ("we," "us," or "our"). We're committed to protecting your personal information and handling it in accordance with the Singapore Personal Data Protection Act (PDPA) 2012. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and when booking services through our online system, which is powered by Cliniko.

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By using our website and services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

 

Our website itself, www.partscounselling.com, does not directly collect any personal identification information (like your name, email, or health data) unless you actively engage with the Cliniko booking system embedded on it.

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The types of information we handle are:

• Website Usage Data (collected by Wix): As our website is built on the Wix platform, Wix may automatically collect certain technical and usage data. This includes your IP address, browser type, operating system, referring URLs, and how you interact with the site (e.g., pages visited, time spent). This data is typically aggregated and anonymized for analytical purposes.

• Personal and Health Information (collected via Cliniko): When you proceed to book an appointment through our Cliniko booking system, you will then be asked to provide personal and sensitive information directly to Cliniko. This may include:

  • Contact Information: Name, email address, phone number, physical address.

  • Demographic Information: Date of birth, gender.

  • Appointment Details: Dates, times, and types of services booked.

  • Payment Information: Details related to PayNow transactions (e.g., transaction ID, sender's name if identifiable).

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2. How We Collect Your Information

 

We collect information in the following ways:

• Website Data (Wix): Information related to your website visit is collected automatically by the Wix platform and associated tools (e.g., cookies, server logs) to ensure the website functions correctly and to help us understand general traffic patterns.

• Directly via Cliniko (for bookings): All personal, health, appointment, and payment-related information is collected directly from you when you complete the booking process through the Cliniko system. This data is transmitted securely to Cliniko.

• Via PayNow (for payments): When you make payments using PayNow, transaction details are shared to confirm your payment directly to us.

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3. How We Use Your Information

We use the information we collect for various purposes, all consistent with the PDPA:

• To Provide and Manage Services (via Cliniko): To schedule and manage appointments, deliver therapy services, process payments, and maintain accurate client records.

• To Communicate with You (via Cliniko): To send appointment confirmations, reminders, invoices, and respond to your inquiries related to your bookings and sessions.

• For Internal Operations (via Cliniko): For administrative purposes, billing, record-keeping, and improving our services.

• For Website Improvement (via Wix): To understand how users interact with our website, troubleshoot technical issues, and enhance your Browse experience.

• To Comply with Legal Obligations: To meet our legal, ethical, and professional obligations under the PDPA and other relevant laws in Singapore.

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4. Disclosure of Your Information

We may share your information with third parties in specific circumstances, always adhering to PDPA principles:

• Wix.com (Our Website Platform): Our website is hosted and managed by Wix.com. As part of providing website services, Wix collects and processes certain data on our behalf, such as website usage data and data submitted through Wix forms. Wix has its own privacy policy which you can review at [Link to Wix Privacy Policy, usually www.wix.com/about/privacy].

• Cliniko (Our Practice Management System): We use Cliniko, a third-party practice management software, to facilitate our online booking system, manage client appointments, store client records (including personal and health information), process payments, and send automated communications (e.g., appointment reminders, invoices). Cliniko acts as our data processor. This means they process your data strictly according to our instructions and for the purposes outlined in this policy. Cliniko is a reputable service provider committed to data security and privacy. They maintain high standards of data protection, designed to meet global privacy standards, including principles aligned with the PDPA. You can review Cliniko's own Privacy Policy at [Link to Cliniko's Privacy Policy, usually www.cliniko.com/privacy-policy] for more details on their data handling practices.

• Payment Gateways (PayNow): When you make payments via PayNow, transaction details are processed by your bank and relevant payment service providers. We only receive confirmation of payment from these entities; we don't store your bank account numbers or other sensitive financial details directly.

• Professional Advisers: We may share your information with our professional advisers (e.g., lawyers, accountants) as necessary for professional services and legal compliance.

• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. This includes disclosures to law enforcement agencies as permitted or required by the PDPA.

• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

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5. Data Security

 

We're committed to ensuring the security of your personal information. We implement a variety of security measures, including physical, technical, and administrative safeguards, to protect your data from unauthorized access, use, alteration, and disclosure, in compliance with PDPA security obligations. This includes:

• Using secure, encrypted connections (SSL/TLS) for data transmission on our website (via Wix) and through Cliniko.

• Restricting access to your personal information to authorized personnel only.

• Storing sensitive client data within our secure Cliniko system.

• Regularly reviewing our security practices and updating them as necessary.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

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6. Data Retention

 

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically aligns with professional guidelines for client record retention in the healthcare sector and PDPA retention limits.

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7. Your Data Protection Rights (PDPA)

 

Under the PDPA, you have specific rights regarding your personal data:

• Right to Access: You have the right to request access to the personal information we hold about you.

• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

• Right to Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to certain conditions.

To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details provided below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

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8. Cookies and Tracking Technologies

 

Our website uses "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them to understand website usage, remember your preferences, and improve our website's functionality. Since our website is built on Wix, some cookies are essential for the site's operation. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We'll post any changes on this page and update the "Last Updated" date at the top of this policy. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.